Shipping is applied at checkout and covers the cost of shipping, packing, insurance and relevant customs charges. Oversized and freight packages will be quoted in 2-4 business days after purchase. We will ship 3-5 business days from the purchase date.
Purolator - UPS Purolator and UPS are our preferred carriers in the US and Canada and we use them for most shipments. Tracking numbers are provided to all clients who have shipments via UPS. Canada & US Post Smaller packages are best suited for Canada Post due to the time and ease of delivery. All Canadian priority and US Shipments are accompanied with tracking numbers and supplied to clients on departure. Freight Over-sized or fragile items are shipped via freight, direct to the client’s door. A tracking number is provided for all shipments upon departure as well as an estimated delivery date. Shipping Arranged by a Third Party Shipping can be arranged via the client. Please provide the shipping, account number and all pertinent documentation. Turn of the Century Lighting is not responsible for the pick up and delivery if shipping is arranged through a third party. Brokerage, Duty and Taxes (US Customers Only) Brokerage Brokerage is calculated after the order has been finalized and is based on the total cost of the goods being shipped to the US. Brokerage is a processing fee charged to import and export goods to the US or Canada and tends to range in price. Costs vary from $45 - $200 depending on the overall value of the shipment. We ensure all costs are provided before the transaction is finalize Damage Please notify us within if there is damage to your lighting fixture and provide images of the box and damaged contents in the box. We require proof of damage as delivered. We will file a claim on your behalf and work towards either replacing the item, fixing the damage and resolving the situation. We cannot file a claim if we do not have images of the applicable damage and boxes. In the event of a refund, be advised that ONLY THE ITEM WILL BE REFUNDED at our discretion and ONLY IF THE ITEM IS NOT REPAIRABLE.
SHIPPING COSTS ARE NON REFUNDABLE.
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