Shipping Information

Shipping is applied at checkout and covers the cost of shipping, packing, insurance and relevant customs charges. 

We will ship 3-7 BUSINESS DAYS from the purchase date. All shipments require proof of SIGNATURE ON DELIVERY unless otherwise stated by the customer. 

Oversized and freight packages will be quoted in 2-4 business days after purchase and can take upwards of 1-3 weeks to ship based on packing and freight company scheduling.

Purolator - UPS

Purolator and UPS are our preferred carriers in the US and Canada and we use them for most shipments. Tracking numbers are provided to all clients who have shipments via UPS.

Canada & US Post

Smaller packages are best suited for Canada Post due to the time and ease of delivery. All Canadian priority and US Shipments are accompanied with tracking numbers and supplied to clients on departure.

Freight

Over-sized or fragile items are shipped via freight, direct to the client’s door. A tracking number is provided for all shipments upon departure as well as an estimated delivery date.

Shipping Arranged by a Third Party

Shipping can be arranged via the client. Please provide the shipping, account number and all pertinent documentation. Turn of the Century Lighting is not responsible for the pick up and delivery if shipping is arranged through a third party.

Insurance

All shipments are insured for loss and damage where it is clear the courier (ie UPS) has mishandled the shipment. A claim will be filed ONLY when a packaged has been deemed lost by the courier. See below for damage on shipping.

Customer Responsibility

We ship to the address provided and follow any instructions provided to us by the customer. It is the customers responsibility to ensure all information is correct, that they track the package at their discretion and that they make arrangements for delivery. Missed deliveries due to a customer not being home are the customers responsibility. Items are held at depots for 3-7 business days where they are returned to the shipper. In the event of a return, the customer is responsible for all additional shipping, customs and brokerage and all applicable charges. Refunds will be not be issued on return items. 

Damage

Please notify us within  if there is damage to your lighting fixture and provide images of the box and damaged contents in the box. We require proof of damage as delivered. We will file a claim on your behalf and work towards either replacing the item, fixing the damage and resolving the situation. We cannot file a claim if we do not have images of the applicable damage and boxes. In the event of a refund, be advised that ONLY THE ITEM WILL BE REFUNDED at our discretion and ONLY IF THE ITEM IS NOT REPAIRABLE.

SHIPPING COSTS ARE NON REFUNDABLE.

USA SHIPMENTS

We regularly ship to the USA and value our US clients. For shipments to to the US we take care of all customs paper work to ensure an easy customs clearance. For orders under $2500 USD, we will clear shipments with our tax ID. For shipments over $2500 US Customs and Border Services required the customers Tax ID which can either be a business ID or Social Security Number. This is non negotiable as it is required by US Customs and only applies to shipments valued over $2500 USD.  

Brokerage, Duty and Taxes (US Customers Only) Brokerage

Brokerage is to be paid by the consignee directly to the shipping company. Brokerage is a processing fee charged to import and export goods to the US or Canada and tends to range in price. Costs vary from $45 - $200 depending on the overall value of the shipment. 

Tariffs

July 2025 - Presently there are NO TARIFFS on Antique and Custom Lighting as covered by the USMCA. This situation could change based on the Trump Administrations shifting policies and will be updated on our site accordingly.