Return & Exchange Policy
All antique and custom lighting orders placed in the showroom and online are a final sale.
We ensure that all measurements, finishes, shade options, detailed photos and all other details are confirmed by the client prior to proceeding with the order. This includes offering an approval policy for all in showroom sales allowing the client to try a fixture(s) on site to determine if they fit or not.
All of our products pass through a rigorous quality control where the electrical, finish quality and overall craftsman ship are evaluated and tested to our in house regulations and well as CSA standards. If there is a product defect that was encountered after receiving the fixture that was not incurred in shipping and installation, we will repair or replace a part or product at our discretion, at no charge, as per the terms of our warranty. See warranty for more information.
In the event an order is returned for any reason other than a manufacturing or product defect, a 20% restocking charge will apply along with the customer paying all applicable packing, shipping, duty and brokerage charges. Goods must be in showroom condition upon arrival.
Turn of the Century Lighting reserves the right to change this return policy for all high value items.